UKBA Loose Confidential Information and Shrug it off!


My wife went to a reporting event on 1st July 2010.  UKBA had already obtained her valid passport.  However, my wife did not have her IS96 letter with her so was told that she would be marked as failing to attend a reporting event, as they could not admit her without identification.
My wife did however have another Indonesian passport with her.  The previous passport to the current one that she had travelled with.  She handed it to the Reporting Centre manager to confirm her identification.
The passport at this point was then retained!
After numerous requests for the return of this document. nothing happened.  Until the following letter was received from UKBA:
UKBA Lost Passport